Quality Policy
30 January 2025
Xcend Pty Ltd (XCEND) was established in 2022 and provides Asset Ownership, transfer and related professional support services to listed and unlisted organisations across Australia.
Through our team, we provide a premium level of support to our clients, their investors and other industry stakeholders. Our key service differentiator is in the deep industry expertise we possess, which goes unrivalled across our industry.
We pride ourselves in our commitment towards quality and strong ethical principles, ensuring all our business interactions are done with professionalism, care and integrity.
Our Key Management Personnel (KMP) have established formal and measurable quality objectives, aimed at ensuring all operations and business activities are executed in a consistent manner and are regularly monitored. The output of our review and monitoring results in taking proactive actions to prevent nonconformities and promote continual improvement.
To ensure this, the company has developed and implemented a Quality Management System (QMS) that complies with the ISO 9001:2015 standard requirements, ensuring the involvement and accountability of all employees. XCEND’s committed is to:
- The implementation and continual improvement of its QMS.
- Consistently delivering a premium standard of trusted expert services to our clients, their investors and other industry stakeholders.
- Understanding and fulfilling customer requirements by actively listening, engaging in effective communication, and providing timely solutions and engaging on fair and transparent terms.
- Continually improve our processes, products, and services to meet the ongoing needs of all our stakeholders, through the identification and implementation of best practices, innovative technologies, and efficient resource utilisation.
- Supporting, continually developing and caring for our employees. We provide comprehensive training and development opportunities to enhance the skills and competencies of our employees, enabling them to contribute effectively to quality enhancement.
- Foster a culture of quality consciousness, where every employee is responsible for the quality of their work and is empowered to identify and address potential issues.
- Continually innovating through technology and business process in order to improve operational efficiency and create better outcomes for our customers and the broader industry.
- Collaborating across our industry with a strong focus on innovating to continually improve market efficiency.
- Establish and maintain strong relationships with our suppliers, fostering collaboration, and encouraging them to adhere to our quality standards.
- Drive a culture of open feedback and communication, valuing customer feedback, suggestions, and concerns as essential inputs for our improvement efforts.
- Regularly communicate and reinforce our Quality Policy throughout the organisation, ensuring understanding and adherence at all levels.
By adhering to our Quality Policy, we are committed to achieving excellence in our products, services, and customer experiences, thereby sustaining our position as a trusted and preferred partner in the market.
Xcend Pty Ltd
Blake Stelzer Chief
Executive Officer
